30 Day Return and Exchange Warranty on almost all unused and uncustomized products in our store*
- There is absolutely 0 re-stocking fee
- No returns on Bogati Urn products
- Any missing items must be reported no later than 48 hours after delivery
- The product must not be customized or personalized
- The product must not be handmade
- The product must not be handblown glass
- No returns allowed on scattering tubes
- The product must be unused and in resaleable condition
- You must pay for the return shipping (unless the wrong product was delivered to your door or if the product was defective and we are sending a replacement)
- Any incurred shipping costs will be subtracted from the total refund amount, unless you have received a damaged/defective product
- Proof of damage/defect is required--please take photos and email them to us
Color Disclaimer - All items purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer. Colors, however, may vary slightly from what is shown based on the type and age of monitor the items are viewed on.
The item name and color is no different on our site than on any other site, and you agree to purchase the item based on appearance as shown and described.
No manufacturer allows returns based on colors